Our Frequently Asked Questions
To print sharp and clear images, they need to be in high resolution. The standard is 300dpi (dots/pixels per inch). In general, images downloaded from the internet are low resolution; they might look great on the display screen, however they will look pixelated (blurry or fuzzy) when printed.
**For large format posters a lower resolution may be acceptable, please contact us and we can verify your artwork before you order.
You can check the resolution of your image file in photoshop or other photo editing programs or by simply doing the following:
On a PC: Right click on the file > select ‘Properties’ > select the ‘Details’ tab, scroll down and note the Image Resolution horizontal/vertical.
On a Mac: Open the image in preview > press Apple/command + I OR go to ‘Tools’ > ‘show inspector’ and note the ‘image DPI’.
If an image is 72dpi at final size, it is only suitable to be viewed on screen or on the web. Large format posters can be around 200dpi (depending on the image and text used on the image) but in general all print files should be 300dpi.
If you are unsure whether your images are high resolution or will be suitable for print, we are more than happy to check your files. Simply send us your image files and our friendly staff will be able to verify this for you.
This is a good question, and gets asked a lot and the terms are often confused and misused.
Generally a flyer or a leaflet is a 1 page single sheet that is printed 1 or 2 sided.
A brochure is a sheet that is folded, whether it be in half or in thirds or multiple folds.
And then there are booklets, these are a bound book of multiple pages which have multiple sheets stapled or bound together to form a book or booklet.
Print ready PDFs is a term used to describe how the file is setup and saved.
To achieve best print results, your print file must contain bleed, trim marks, high resolution images, fonts converted to outlines or embedded and transparencies set as required.
For more information, visit our ‘Print Specifications’ page to download ‘PDF present settings’ and view ‘Export to PDF’ instructions.
Standard products ordered online:
Once you have chosen your desired product, filled out the required information and uploaded your artwork, you will be taken to the checkout page. You must pay for the product in full before your printing can commence.
Custom jobs with a custom quote:
Custom quote jobs require the quote to be approved first. Once approved, you will receive an invoice, which must be paid in full before printing can commence.
Delivery times will depend on product type, quantity and the complexity of the order (for eg: finishing or special print effects).
For simple product printing (for eg: Standard business cards), you can expect delivery in 2-3 business day.
For complex and labour intense products (for eg: foiling, boolets, speciality finishing), we estimate delivery between 5-7 business days.
Products that require Foils can take up to 7-10 business days for delivery.
If you require a product by a certain date, please Contact Us for a more accurate estimate.
‘Contact us’ immediately!
In most cases once an order is received and verified, it gets sent into production. Depending on what stage of production the job is, it may be possible to stop and hold the job before being printed.
Unfortunately, sometimes if the job is already in production we are unable to stop it in time.
If you need to make a correction or supply a new file for printing, an admin and file prep fee may apply. Please refer to our ‘Terms and Conditions’ for more information.
Even though we do everything to ensure you job is exactly how you envisioned it, on the rare occasion there may be issues with your final printed product.
If you find a problem, whether it be wrong stock type, image corruption, colour issues or damage to the printed product, please notify us immediately.
If we determine that Avenue 13 Print & Signs is at fault, we will rectify the problem and have your job reprinted as soon as we can and deliver back to you at no cost.
In some cases, we may need to request photo evidence or verification by returning part or the full job back to Avenue 13 Print & Signs.
Please see our ‘Terms and Conditions’ for more information.